Application Services

Application services encompass the planning, implementation, integration, and ongoing support of software applications. They involve deploying and managing enterprise systems (internal or cloud-based) so they run efficiently and meet business needs. In essence, application services optimize how software is delivered and supported — for example, connecting and maintaining all parts of a CRM or quality system to streamline business processes. By outsourcing application services to experts, companies can ensure faster adoption, fewer disruptions, and continuous improvement of mission-critical applications.

Veeva CTMS is a clinical trial management system designed for life sciences companies. It provides end-to-end management and monitoring of clinical studies, helping track key trial activities in one place. Specifically, Veeva CTMS offers dashboards for enrollment and milestones, automatic filing of site visit reports into the electronic trial master file (eTMF), and workflows for deviations and issues. It also automates data exchange between sponsors and CROs and links with electronic data capture (EDC) and CRM systems for a unified view of trial data. In practice, implementing Veeva CTMS improves trial visibility and coordination, leading to faster decisions and reduced monitoring costs.

Veeva Vault QMS is a cloud-based Quality Management System tailored for life sciences. It enables companies to manage all quality processes in one unified platform. With Vault QMS, organizations can handle change control, corrective and preventive actions (CAPA), audits, complaints, quality risk management, lab investigations, supplier quality, and more within a single system. This consolidated approach ensures that all quality documentation and workflows are connected and traceable. By using Veeva Vault QMS, companies gain stronger compliance and efficiency in their regulated quality processes.

Veeva Vault CRM is a cloud-based Customer Relationship Management platform built specifically for life sciences. It connects sales, marketing, and medical teams on a single platform with a unified customer database. Vault CRM supports life sciences–specific needs such as customer profiling, content management, territory planning, sampling, and multi‑channel engagement for sales teams.

Veeva Medical CRM is a variant of this platform tailored for field medical professionals (e.g. Medical Science Liaisons). It uses the same data model as Vault CRM but with a user interface and terminology suited to medical teams. For example, it replaces sales terms like “Account” with “Stakeholder” and emphasizes data relevant to medical engagement. Together, Vault CRM (for commercial teams) and Medical CRM (for medical affairs) help life sciences companies manage all customer interactions and data in a compliant, specialized environment.

TrackWise Digital is a cloud-based quality management system (QMS) often used in regulated industries like life sciences. It provides an AI-enabled digital ecosystem of integrated modules that support all aspects of quality and compliance management. Key features include audit management, CAPA, change control, deviation tracking, and document management – all in one platform. AI features such as auto-summarization and categorization help users analyze quality data efficiently. By centralizing quality processes and analytics, TrackWise Digital helps organizations improve efficiency, ensure compliance, and make proactive quality decisions across the enterprise.

CARA is an enterprise content services platform (formerly by CARA Life Sciences, now Generis) designed for regulated industries. It replaces multiple document-management systems with one unified platform focused on compliance. CARA provides best-in-class document management features – such as workflows, version control, electronic signatures, metadata tagging, and audit trails – all built for regulatory requirements. It allows secure collaboration (even with external users) and ensures every document change is tracked. Life sciences companies use CARA to manage SOPs, validation documents, regulatory submissions, and other critical content in a compliant way. Its compliance-first architecture means all data remains secure and traceable while users benefit from a modern, intuitive interface.

Application decommissioning (also called application retirement) is the process of safely retiring outdated or redundant software systems. Rather than simply abandoning an old system, decommissioning involves extracting and archiving its valuable data so it remains available for audits and regulatory needs. The archived data is maintained in a controlled archive (often with an index or metadata catalog) and the old application is shut down to save costs. For example, database retirement means retiring an inactive database while moving its data to an archive where it can still be retrieved. This approach maintains compliance – companies can demonstrate continuous access to historical data – while eliminating the cost and risk of running legacy systems